Hours and Availability

Support Hours

Monday-Friday, excluding holidays.

  • 7:00am – 7:00pm CT – MIP Fund Accounting, FR50, Abila Fundraising Online Freestone, netFORUM Enterprise & Pro
  • 7:00am – 6:00pm CT – Fundraising

Support Phone Numbers

    MIP Fund Accounting, Fundraising

  • 800-945-3278 (Toll-free for US, Canada, Puerto Rico)
  • 512-861-3278 (International)
  • 800.647.3863 (Sales Team)

    netFORUM ENTERPRISE AND PRO

  • 855-283-2872

    FREESTONE

  • 866-702-3278

Chat

Support Chat for MIP Fund Accounting and MIP Cloud is offered 8-5 CT M to F excluding holidays.

We are closed on Mondays from 3-4 for team meetings.

netFORUM PRO is no longer supported thru Chat. Please contact Support via the Support Portal or by phone.

Abila Company Holidays

Abila Customer Support will not be available on the following holidays:

  • New Year’s Day (Monday, January 1, 2019)
  • Memorial Day (Monday, May 27)
  • Independence Day (Thursday, July 4 & Friday, July 5)
  • Labor Day (Monday, September 2)
  • Monday, November 11
  • Thanksgiving (Thursday, November 28)
  • Day after Thanksgiving (Friday, November 29)
  • Christmas Eve (Tuesday, December 24)
  • Christmas (Wednesday, December 25)
  • New Year’s Eve (Tuesday, December 31)
  • New Year’s Day (Wednesday, January 1, 2020)