Support Hours
Monday-Friday, excluding holidays.
- 7:00am – 7:00pm CT – MIP Fund Accounting, Grant Management, Freestone, netFORUM Enterprise & Pro
- 7:00am – 6:00pm CT – Fundraising
Support Phone Numbers
MIP Fund Accounting, Grant Management, Fundraising
- 800-945-3278 (Toll-free for US, Canada, Puerto Rico)
- 512-861-3278 (International)
netFORUM ENTERPRISE AND PRO
- 855-283-2872
FREESTONE
- 866-702-3278
Chat
Support Chat for MIP Fund Accounting and MIP Cloud is offered 8-5 CT M to F excluding holidays.
We are closed on Mondays from 3-4 for team meetings.
netFORUM PRO is no longer supported thru Chat. Please contact Support via the Support Portal or by phone.
Abila Company Holidays
Abila Customer Support will not be available on the following holidays:
- New Year’s Day (Monday, January 1, 2019)
- Memorial Day (Monday, May 27)
- Independence Day (Thursday, July 4 & Friday, July 5)
- Labor Day (Monday, September 2)
- Thanksgiving (Thursday, November 28)
- Day after Thanksgiving (Friday, November 29)
- Christmas Eve (Tuesday, December 24)
- Christmas (Wednesday, December 25)
- New Year’s Eve (Tuesday, December 31)
- New Year’s Day (Wednesday, January 1, 2020)
