Hours and Availability

Support Hours

Monday-Friday, excluding holidays.

  • 7:00am – 7:00pm CT – MIP Fund Accounting, FR50, Abila Fundraising Online Freestone, netFORUM Enterprise & Pro
  • 7:00am – 6:00pm CT – Fundraising

Support Phone Numbers

    MIP Fund Accounting, Fundraising

  • 800-945-3278 (Toll-free for US, Canada, Puerto Rico)
  • 512-861-3278 (International)
  • 800.647.3863 (Sales Team)

    netFORUM ENTERPRISE AND PRO

  • 855-283-2872

    FREESTONE

  • 866-702-3278

Chat

Support Chat for MIP Fund Accounting and MIP Cloud is offered 8-5 CT M to F excluding holidays.

We are closed on Mondays from 3-4 for team meetings.

netFORUM PRO is no longer supported thru Chat. Please contact Support via the Support Portal or by phone.

Abila Company Holidays

Abila Customer Support will not be available on the following holidays:

  • New Year’s Day (Wednesday, January 1, 2020)
  • Good Friday ( Friday April 10)
  • Easter Observed ( Monday April 14)
  • Memorial Day ( Monday May 25)
  • Independence Day Observed ( Friday July 3)
  • Labor Day (Monday September 7)
  • Veterans Day ( Wednesday November 11)
  • Thanksgiving ( Thursday November 26)
  • Day after Thanksgiving ( Friday November 27)
  • Christmas Eve (Thursday December 24)
  • Christmas Day ( Friday December 25)
  • New Year’s Eve ( Thursday December 31)
  • New Year’s Day ( Friday January 1, 2021)