YOUR TRUSTED ADVISOR FOR COMPLEX UPGRADES
While our standard approach includes all the technical support and access you need to complete an upgrade of Abila netFORUM Enterprise™, we know sometimes a little extra support can go a long way. That’s why we offer additional services that provide you with further knowledge and experience, and guide you through your unique upgrade.
Our Client Success Services’ project managers, business analysts, and technical consultants are committed to ensuring a smooth upgrade, and helping you fully leverage all the functionality of a new software release.
UNIQUE OPTIONS FOR UNIQUE NEEDS
We know it’s not one size fits all. That’s why our team offers several options to best suit your needs.
Business Alignment Consultation: Beginning even before the upgrade kicks off, we get started by conducting an inventory of your current product usage and customizations, along with a review of your standard operating procedures (SOPs). We then document areas of opportunity to maximize your use of netFORUM Enterprise. We’re always looking for ways to leverage baseline functionality to meet your needs, and propose new customizations or enhancements to existing customizations only when required.
Dedicated Project Management: Whether you need a little help keeping your team on track, or you have additional third parties and partners to coordinate, a seasoned Abila project manager can provide the structure and timelines you need. Following industry standards and PMI’s PMBOK framework, your project manager will develop and manage a project plan specific to your needs and timeline, as well as document and manage project risks, ensuring no one is ever left wondering, “Who is doing what, when?”
Training: A critical component in the adoption of any new technology, including a new version of netFORUM Enterprise, is proper training. Abila can augment your in-house trainers or provide end-to-end training for your various users. Beginning with your user acceptance testers, we can train your staff on new and existing functionality specific to how your organization uses netFORUM Enterprise. Prior to go-live, we can provide additional end user training to ensure your staff is prepared to hit the ground running immediately after the upgrade is complete.
Configuration Support: An upgrade is a great opportunity to make updates to existing functionality and implement new features. Abila product experts can help by providing guidance to your in-house team or taking on specific tasks to configure additional functionality to meet your needs.
eWeb Design: Each new version of Abila netFORUM Enterprise includes enhancements, and sometimes new functionality, for eWeb. But not everyone takes advantage of these features. During your upgrade, we’ll work with you to reimplement your eWeb pages. This not only ensures you’re maximizing the functionality available to you, but that you’ve incorporated any new branding or style guidelines.
User Acceptance Testing Support: The complexity of your unique customizations and configuration corresponds to the complexity and volume of unique user testing scenarios required. Beginning with a review of your existing test plans, or supporting the creation of new plans, we look to ensure your test plans take into consideration your unique configurations and customizations, including those developed by Abila, your in-house team, or third parties. In addition to supporting the development of test plans, Abila Client Success Services’ Quality Assurance practice can serve to augment your own users’ testing.
Go-Live Readiness: When it comes time to make the final cut-over, sometimes you can use a few extra hands. Whether it’s additional environments you need to support your partner testing, weekend or after-hours access to Abila Support, a mock go-live test, or onsite go-live support and coordination, Abila’s team is standing by to ensure your upgrade is completed smoothly and with minimal disruption to your day-to-day business.
Virtual Administration Soft Landing: Abila’s Virtual Administration Soft Landing provides an experienced power user to augment your in-house staff and ease the post go-live transition. An extension of your own team, your dedicated Virtual Administrator, or “power user,” can continue to work with you post go-live to make small changes and updates, answer “how to” product questions, assist with training, and generally be available with best practice guidance when you need it.
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