Client Success Services
YOUR TEAM FOR CONTINUED SUCCESS
WHAT IS CLIENT SUCCESS SERVICES?
Our Client Success Services team is comprised of seasoned professionals with experience in not only membership strategy, but also business analysis, project management, netFORUM Enterprise™ and netFORUM Pro™ configuration, and custom coding. Community Brands Client Success Services is a full-service consultancy focused on helping you maximize your association management and nonprofit management software investment.
A RENEWED FOCUS ON MEMBERS WITH CLIENT SUCCESS SERVICES
“Running a query might have taken us eight hours, while our Abila product specialist can accomplish the same task in an hour. And, our members benefit from a better member experience.”
Jason Ludwig, Director of IT for the Association to Advance Collegiate Schools of Business (AACSB)
Directed by you, Retained Services can provide a dedicated project manager, business analyst, or product specialist (along with other technical resources assigned to your account) to complete a variety of projects. Whether you simply need the help of an outsourced Virtual Administrator for a few hours a week, or an ongoing engagement with a full team, Retained Services can provide you with critical consultation and support.
BUSINESS ALIGNMENT CONSULTATION
netFORUM Enterprise is more than just a member database. If you’re looking to your association management system (AMS) to help you achieve key strategic goals, our Business Alignment Consultation service can help you tackle the big projects, including assessing the technology you have, determining how well it aligns to your business objectives, and more.
As you prepare to upgrade your enterprise solution, you may wonder how to navigate the customizations or complex configurations within your system. From offering retained project management, to providing a dedicated power user, to developing custom test scripts, our team works alongside yours to ensure a successful upgrade.
We know keeping your data up to date can be a challenge, especially with approximately 15 percent of all Americans moving each year. With CorrectAddress©, you can be confident your member data is updated regularly and in accordance to National Change of Address (NCOA) standards. And, since CorrectAddress is integrated directly into netFORUM Enterprise™, no exports and imports are needed to send to other vendors – we handle it all for you.
CONSULTING AND REPORTING
Whether you’re looking for a technical audit, developing new member acquisition and retention strategies, or needing a knowledgeable facilitator to help you document and update your standard operating procedures, our consulting practice can help. A team of experienced data analysts and business analysts are on hand to assist you with query development and one-time or ongoing reports.