Abila Introduces New Client Success Services Designed to Help Associations Realize Ultimate Value from Investment
Expanded services empower organizations to spend more time on engaging constituents, growing their organizations, and furthering their missions.
February 6, 2017 – AUSTIN, Texas – Abila announced today the expansion of its Client Success Services offering to better meet the needs of associations that rely on the Abila suite of software products to power their organizations and missions.
The new services are designed to offer clients business insights across their organizations and industry best practices to continuously improve the performance of Abila’s software in support of their organizational goals.
“Our customers understand that innovation, as well as quality software, enable a new level of business performance, sustainability, and effectiveness,” said Bethany Little, vice president, Client Services for Abila. “These new services, provided by experts not just in software, but with deep knowledge and passion for the mission-driven organizations we serve, will ensure that our clients can focus on delivering their constituents the programs, services, and opportunities needed to fulfill their missions, not worrying about their technology.”
Abila’s expanded Client Success Services team and full-service consultancy is comprised of seasoned experts in membership strategy, software configuration, and business analysis. The new selection of services provides Abila netFORUM Enterprise™ and netFORUM Pro™ clients with access to this team of seasoned experts to expand their organizational capabilities, so they can better focus on mission-critical initiatives that will impact members and help grow their organizations.
Key services include:
- Business Alignment Consultation – Technical audit and inventory to review an organization’s current netFORUM instance, customizations, and integrations to ensure software is optimized to support organizational goals and future needs.
- Retained Services – Intelligent outsourcing of scalable technical resources that can act as an extension of an organization’s in-house team, add capacity during peak times, and provide consistent industry and software knowledge.
- Consulting and Reporting Services – Abila’s consultants and network of partners can also help with everything from creating and running custom queries, performing utilizations reviews, delivering continued training for employees, and much more.
- Upgrade Services – Custom project planning and retained project management can help clients address unique customizations and complex configurations during a netFORUM Enterprise upgrade, ensuring each organization is leveraging the new functionality to its fullest.
For more than 30 years, Abila has collaborated with thousands of leading associations, nonprofit organizations, and governmental entities to deliver high performing software systems to help organizations increase engagement with members, donors, and other constituents, use data to improve decision making, increase efficiency, deliver more effective programs, as well improve financial management and accounting, so more resources can go toward delivering their missions.
For more information about Abila Client Success Services, please visit: http://www.abila.com/services/client-success-services.
Abila is the leading provider of software and services to associations and nonprofit organizations that help them improve decision making, execute with greater precision, increase engagement, and generate more revenue. With Abila solutions, association and nonprofit professionals can use data and personal insight to improve financial and strategic decision making, enhance member and donor engagement and value, operate more efficiently and effectively, and increase revenue to better activate their mission. Abila combines decades of industry insight with technology know-how to serve nearly 8,000 customers across North America. For more information, please visit www.abila.com.