Support Programs

As we move forward together, we never stop looking for ways to improve your software experience. Gain a better understanding of how your solution improves business efficiency that can increase customer loyalty and keep you competitive.

With Abila, you receive professional assistance when you need it—whether by accessing our phone support, 24/7 online knowledgebase or our extensive network of business partners, certified consultants and authorized training centers.

For more information about our Maintenance and Support plans, contact Customer Care at 866-658-2378.

Fund Accounting Support
Available in Silver or Gold, our support program gives you the software updates and technical expertise you need to keep your accounting system running smoothly. Depending on your plan, you can receive designated and extended support availability, plus discounts for training and conferences.

 

    Maintenance & Support Plans Silver Gold
     System upgrades and updates
     Community and Support forums
     Knowledgebase
     Phone/Chat/Web support
     Training discount   20%
     Abila checks and forms discount   15%
     Extended hours with 1-hour callback  
     Designated Support Representative  
     Annual system check  
     Abila Users & Developers Conference discounts $100 $200

 

Fundraising Support
Your fundraising system is the cornerstone of your fundraising office, and it is essential to delivering your organization’s mission.

Fundraising 50 Maintenance and Support plans include:

  1. System upgrades and maintenance releases
  2. 24/7 access to the Knowledgebase and the Abila Community, powered by Higher Logic
  3. Unlimited number of support cases
  4. Free Realtime Learning Classes with a current Gold plan

Sage Millennium Maintenance & Support plans include:

  1. Product updates and maintenance releases
  2. 24/7 access to the Knowledgebase and the Abila Community, powered by Higher Logic
  3. Unlimited number of support cases

Grant Management Support
Support programs for Grant Management software are available in Silver or Gold options. Benefits are outlined in the grid below.

 

     Business Care Plans Silver Gold
     Hotfixes and updates
     Knowledgebase
     Phone & Web support
     Abila checks and forms discount   15%
     Extended hours with 1-hour callback  
     Designated support representative  
     Annual system check