Support Maintenance Programs

Support Programs  We never stop looking for ways to improve your software experience. And, with nonprofit solutions by CommunityBrands, you will receive professional assistance when you need it.  Whether by accessing our phone support, 24/7 online knowledgebase or our team of training experts, we have Support Maintenance options for your organization – Silver and Gold.   For more information about our product Maintenance and Support plans, contact Customer Care at 800-811-0961. 

MIP Fund Accounting Support  Available in Silver or Gold Maintenance levels, our support program includes software updates and technical expertise to keep your accounting system running smoothly. Depending on your plan, you can receive designated and extended support availability, plus discounts for training and MIP Checks & Forms. 

Maintenance & Support Plans	Silver	Gold
System upgrades and updates	√	√
Community and Support forums	√	√
Knowledgebase	√	√
Phone/Chat/Web support	√	√
Training discount		20%
MIP Checks and Forms discount		15%
Extended hours with 1-hour callback (7PM to 11PM CT), Monday-Friday		√
Designated Support Representative		√
Annual system check		√

Fundraising Support  Your fundraising system is the cornerstone of your fundraising office, and it is essential to delivering your organization’s mission. 

Fundraising 50 Maintenance and Support plans include:  System upgrades and maintenance releases  24/7 access to the Knowledgebase and the Abila Community, powered by Higher Logic  Unlimited number of support cases  Free Realtime Learning Classes with a current Gold plan 

Millennium Maintenance & Support plans include:  Product updates and maintenance releases  24/7 access to the Knowledgebase and the User Community  Unlimited number of support cases    For more information about our product Maintenance and Support plans, contact Customer Care at 800-811-0961.