As we move forward together, we never stop looking for ways to improve your software experience. Gain a better understanding of how your solution improves business efficiency that can increase customer loyalty and keep you competitive.

With Abila, you receive professional assistance when you need it—whether by accessing our phone support, 24/7 online knowledgebase or our extensive network of business partners, certified consultants and authorized training centers.

For more information about our Maintenance and Support plans, contact Customer Care at 866-658-2378.

Fund Accounting support
Available in Silver or Gold, our support program gives you the software updates and technical expertise you need to keep your accounting system running smoothly.  Depending on your plan, you can receive designated and extended support availability, plus discounts for training and conferences.

 


     Maintenance & Support  Plans

Silver

Gold

     System upgrades and updates

     Community and Support forums

     Knowledgebase

     Phone/Chat/Web support

     Training discount

 

20%

     Abila checks and forms discount

 

15%

     Extended hours with 1-hour callback

 

     Designated Support Representative

 

     Annual system check

 

     Forward Together Conference discount

$100

$200

 

Fundraising support
Your fundraising system is the cornerstone of your fundraising office, and it is essential to delivering your organization's mission.   

Fundraising 50 Maintenance and Support plans include:

  1. System upgrades and maintenance releases
  2. 24/7 access to the Abila Online Community, which includes:
  • The support knowledgebase
  • Discussion forums
    1. Unlimited number of support cases
    2. Free Realtime Learning Classes with a current Gold plan

     

    Sage Millennium Maintenance & Support plans include:

        1. Product updates and maintenance releases
        2. 24/7 access to the Abila Online Community, which includes
  • The support knowledgebase
  • Discussion forums
        1. Unlimited number of support cases

     

    Grant Management support
    Support programs for Grant Management software are available in Silver or Gold options.  You will receive the software updates and technical expertise you need for uninterrupted processes.  Depending on your plan, you can receive discounts for training and conferences, plus designated and extended support availability.

     

         Business Care Plans

    Silver

    Gold

         System upgrades and updates

         Community and Support forums

         Knowledgebase

         Phone/Chat/Web support

         Training discount

     

    20%

         Abila checks and forms discount

     

    15%

         Extended hours with 1-hour callback

     

         Designated support representative

     

         Annual system check

     

        Forward Together Conference discount

    $100

    $200