Support Coverage

You are our top priority, and if you are ever in a situation where you need support with our products, you deserve dedicated attention to accomplish your goals.  Through online self-service options, phone support and an extensive network of business partners, certified consultants and authorized training centers, we strive to stay ahead of product concerns so your business runs without interruption.

Maintenance and Support plans are available to help:

  • Optimize the effectiveness and efficiency of Abila solutions to achieve business results
  • Resolve technical and non-technical issues that may be encountered during software installation or use
  • Identify and recommend additional product training or resources of value
  • Determine the need and refer you to appropriate resources to assist with non-Abila issues

For additional questions, please contact an Abila Customer Support team member at 800-945-3278. 

Scope of coverage includes:

Installation and Upgrades
  • Clarification of any installation or upgrade steps 
  • Troubleshooting problems encountered during installation and upgrades
Setup, Configuration and Data Conversion
  • Clarification of what various fields and codes mean and how they are used
  • Troubleshoot problems encountered during setup, configuration, and data conversion of Abila product
  • Recommendations on usage of Abila products in your organization
Data Entry / Product Operations
  • Guidance on how to fix problems created by incorrect data entry through the Abila product interface
  • Clarification of what various fields mean or processes you may find confusing
  • Troubleshooting problems encountered with data entry or product operations
  • Troubleshoot Abila product-related errors and messages
Import / Export
  • Guidance on proper format for importing data into your Abila product
  • Troubleshooting errors encountered when importing data into your Abila product
  • Troubleshooting problems encountered exporting data from your Abila product
Reporting
  • Clarification of what various reporting options mean
  • Troubleshooting problems encountered when setting up or running reports
  • Guidance on creating, customizing, or refining a basic report to meet your reporting needs
Technical Systems
  • Clarification of system recommendations and requirements
  • Guidance on any specific configuration settings required by your Abila product
  • Troubleshooting printing errors received in your Abila product when printing is working otherwise
Network Connectivity
  • Troubleshooting connectivity issues within your Abila product when your supported network infrastructure is otherwise working
  • Troubleshooting connectivity to a Abila hosting center when Internet connectivity is working