Hours and Availability

Support Hours

Monday-Friday, excluding holidays.

  • 7:00am – 7:00pm CT – MIP Fund Accounting, Grant Management, Freestone, netFORUM Enterprise & Pro
  • 7:00am – 6:00pm CT – Fundraising

Support Phone Numbers

    MIP Fund Accounting, Grant Management, Fundraising

  • 800-945-3278 (Toll-free for US, Canada, Puerto Rico)
  • 512-861-3278 (International)

    netFORUM ENTERPRISE AND PRO

  • 855-283-2872

    FREESTONE

  • 866-702-3278

Chat

Our Sales and Support Chat* service is open M-F 8am to 5pm CT excluding holidays.

*Support Chat is closed from 3pm to 4pm CT on Mondays for our department meetings.

Abila Company Holidays

Abila Customer Support will not be available on the following holidays:

  • New Year’s Day Observed (Monday, January 2)
  • President’s Day (Monday, February 20)
  • Memorial Day (Monday, May 29)
  • July 4th (Tuesday, July 4)
  • Labor Day (Monday, September 4 )
  • Thanksgiving Day (Thursday, November 23)
  • Day after Thanksgiving (Friday, November 24)
  • Observance of Christmas Eve (Friday, December 22 )
  • Christmas Day (Monday, December 25)