Upgrade Services

A TRUSTED ADVISOR FOR COMPLEX UPGRADES

Our Client Success Services team will provide you with the knowledge and experience to guide you through your upgrade. Client Success Services’ project managers, business analysts, and technical consultants are committed to ensuring a smooth upgrade, and helping you fully leverage the new functionality of the release. Our team offers several options to best suit your needs.

Retained Project Management

Working in concert with you and the other stakeholders at your organization, your Retained Project Manager will develop a custom project plan to help address your unique needs and concerns during upgrade. After approval, your Retained Project Manager will then shepherd you through the upgrade process, and facilitate the testing, feedback, and go-live processes with the Upgrade Team at Abila.

Soft Landing

An extension of your own team, your dedicated Virtual Administrator or “power user” will work with you to ensure a soft landing during and after upgrade. Advising you of key release components that apply to your organization’s goals, and briefing you and your staff on how to fully utilize the release functionality, a dedicated team member will ensure upgrade success.

User Acceptance Testing

During the upgrade, the complexity of your customizations and configuration may require unique user testing scenarios. A member of the Client Success Services team will develop step-by-step instructions for you and your team to test out the new upgrade with your system in the staging environment, going beyond the automated testing scenarios developed for all upgrade clients.

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