Retained Services

INTELLIGENT OUTSOURCING

Retained Services provides both consultation and capacity for peak times at your organization. With two options available – a single technical resource as a Virtual Administrator, or a full team of technical and business specialists as Managed Services – Retained Services is here to meet your short and long term needs.

Retained Services

VIRTUAL ADMINISTRATION

Virtual Administration Services allows member-based and nonprofit organizations to “outsource” the use of Abila netFORUM™ to an Abila staff member for a set number of hours per month. An extension of your own team, your dedicated Virtual Administrator will work with you to execute a variety of tasks, such as member records management, dues processing, queries and reports building, and online content management. Your Abila team member will be knowledgeable about your netFORUM setup, can help answer “how to” questions, and assist with training, all of which ensures you get more value and depth from your netFORUM software.

VIRTUAL ADMINISTRATION IS:

  • An extension of your in-house team. With a clear understanding of your business calendar, operating procedures, and processes, your Virtual Administrator will work with you, day-to-day, to administer tasks within your netFORUM system.
  • Added capacity during peak times. Does your association or membership organization experience seasonal fluctuations in the demands on membership or IT staff? Or, do you need assistance, but not enough to justify a full-time hire? If so, Virtual Administration Services can help.
  • A great way to maintain consistent knowledge. As a permanent augmentation of your in-house staff, your Virtual Administrator will not only know your netFORUM setup, but will also help you continue building internal skills through routine best practices training and information sharing.
  • A constant single point-of-contact. You’ll be able to execute requests and get quick results without having to engage a different Abila staff member with each interaction.

Read more about the benefits of working with a Virtual Administrator by downloading the Virtual Administration datasheet.

MANAGED SERVICES

If your needs go beyond Virtual Administration, a team of retained professionals, made up of a business analyst, data expert, technologist, and project manager or administrator, may be right for your organization. The types of roles assigned to your retained team may consist of two people, three people, or more. Drawing from a familiarity with your netFORUM setup and your organization’s inner workings, an Abila Managed Services team provides a trusted partnership.

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