Resource LibraryCustomer Success Story

New Tool Moves NSPE From Low Tech to High Touch

Customer Success Story |

NEW IMPORTER TOOL REDUCES STAFF TIME AND IMPROVES MEMBER SERVICE

Most National Society of Professional Engineers’ members renew both their national and state memberships in a single transaction through national. However, some states – about a dozen – conduct their own billing, then provide information to NSPE. With the help of Abila Product Partner, Agilutions, NSPE developed a State Billing Import tool that uses netFORUM to update member records without manual intervention, and to simultaneously create the invoice records required for the eventual application of monies from states. The State Billing Importer has reduced manual staff time by roughly 60 percent.

“What used to take weeks each month now takes less than an hour to complete”

-Rhoda Chari
Senior Manager
Member Services and Database Administration