Privacy Policy

Last revised March 2013

This Web site is operated by Abila, Inc., a Delaware corporation [doing business as “Abila”] (“Abila” or “we” or “us”). At Abila, user privacy is important to us. We want you to feel confident visiting our Web sites and using our products. This Privacy Policy outlines our privacy practices regarding information collected by us at this Web site, and lists the types of data we collect, explains how we use and protect that data, and discloses our key procedures surrounding privacy. We encourage you to read this Privacy Policy so that you will understand both our commitment to you and your privacy and how you can participate in that commitment. We may change this Privacy Policy from time to time by posting a new version here, and the new version will become effective immediately.

Public Forums. Please remember that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as comments to a blog or product discussion forum) is not subject to this Privacy Policy, will be seen by third parties not related to Abila and may be used by them or Abila to contact you for any purpose.

Policy Regarding Children. Abila products and services are not designed to appeal to children under the age of 13. As such, this Web site is not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 on this Web site.

Business Information Collection and Use by Abila
Abila collects the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and this Web site are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined “Business Information” as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit our Web site, you may be asked to submit information such as e-mail address, company name, address, phone number, your product version and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we collect credit card and related payment information when you order products, services or support plans online. Our information collection and use practices are described in more detail below.

Product Registration. You may be asked, on behalf of your company, to complete registration/activation form(s) on this Web site or from within the products, with contact information for use by Abila in accordance with this Privacy Policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information.

Customer Profile. We also collect Business Information when you create a customer profile or other account on this Web site, which is required in order to access certain areas of this Web site, purchase support plans and products, to obtain software downloads and certain online support services and to request information from us about our products and services.. This information includes company name and contact information and other information about your company (for example, size, revenue, and number of employees), the products you may have licensed and other non-Abila products you may currently use. We use this information in accordance with this Privacy Policy to identify you, process your requests and administer your Abila account(s).

Support. We offer certain limited online support services at this Web site. If you access online support on this Web site, you may be asked for information such as customer ID, product name, product version and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product’s technical support information sheet, product serial number and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.

Newsletters. When you subscribe or sign up to receive newsletters published or offered via this Web site, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.

Cookies. We also use Cookies to enhance the user experience, deliver personalized content and collect information about the use of this Web site. “Cookies” are small computer files that we transfer to your computer’s hard drive. Cookies allow us to statistically monitor how many people are using this Web site and for what purposes, how often someone visits this Web site and the length of their stay. This information helps us dynamically generate advertising and information specifically designed for your interests. We also use Cookies to prevent you from having to re-enter your identification and password information each time you visit our Web site. Cookies are not designed to retrieve personal or business data from your hard drive, your e-mail or any other personal information. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of this Web site, you will need to accept Cookies in order to access information and use certain functions. For example, Cookies are required to be accepted for access to our Web-based services or desktop products with online features. The Cookies are renewed each time a user logs on to this Web site.

Product-Related Information Collection. Abila collects certain additional information in connection with your use of our services or desktop products with online features. For instance:

  • Product Updates. Some products provide you with the ability to download and register product and/or tax updates as they become available. During the download and registration process, we collect Business Information, including customer ID number and product version, type and serial number, in order to authorize your access and provide you with the appropriate update, and to update our records as to the product and products updates you have downloaded or installed.
  • Account Set-Up and Access. Upon subscribing to our services, Abila collects Business Information, which may include information such as product serial number, customer ID and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations and order history.
  • Online Product /Account Application. Certain products and services are subject to an application and enrollment process, which may be completed on paper or online. Information requested may include federal ID numbers, bank account, payroll, credit card and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account.
  • Web-based Services. In connection with certain of our Web-based services, we collect certain additional information, including IP address, browser, connection speed, domain, referring URL and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms and calculate aggregate statistical information about the customers using these services.

Abila Products & Services. In addition to the uses set forth above, Abila may use your Business Information to:

  • inform you of product upgrades and updates and subscription renewals;
  • inform you of tax, regulatory and other compliance issues with your software product or service;
  • notify you of products and services that we think may be of interest to you;
  • offer you discounts or other promotions with respect to Abila products and services that we think may interest you; and
  • contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.

Third-Party Products. Abila may also use your Business Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.

Disclosure of Your Business Information

From time to time, Abila may be required to release Business Information: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; 2) to enforce or apply the terms of any of our service or license agreements; or 3) in special cases, such as protecting the rights, property or safety of Abila , our customers or others. We may also provide Business Information to government agencies and to our vendors, suppliers, authorized resellers and other business, development and industry partners (“Partners“) to enable them to: 1) provide us with products and services to better operate and maintain this Web site; 2) provide you with a product or service requested by you; or 3) enable them to market products or services to you. Abila also may provide information about you that does not allow you to be identified to, or contacted by third parties (“Aggregate Information“). For example, we might inform third parties regarding the number of users of this Web site and the activities they conduct while on this Web site. Depending on the circumstances, we may or may not charge for this Aggregate Information. We may also use this Aggregate Information as part of the products or services that we provide to third parties and to improve our products, services and this Web site.

Partner and Government Services. Abila may engage Partners to perform functions on our behalf, which may include assisting us in processing your Business Information. Certain Partners and government agencies may collect Business Information (such as business name, address, e-mail address, credit card information and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this Privacy Policy even though those Partners and government agencies may share such information with Abila .

Services and Product Data.  Business Information collected by Abila as set forth above does not include your company’s data entered in the course of operating our products (“Product Data“) or data provided by you while using our services (“Services Data“).  Abila will not access your Product Data or Services Data except in the following limited circumstances:

  • to provide you with technical support, solely at your request and with your permission;
  • on a limited-access basis to install updates, produce regular backups or restore data from backups at your request;
  • where the inherent purpose of the product or service requires Abila to provide the Product Data or Services Data to a third party on your behalf (for example where Abila makes tax filings on your behalf or initiates bank transfers on your behalf); and
  • unless you opt-out, to utilize Aggregate Information derived from Product Data and Services Data to help us improve our products and services and in developing additional offerings.

Abila will not provide your Product Data or Services Data to any third party or permit any third party to access your Product Data or Services Data, except with your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.  In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Service Agreement, subject to applicable back-up and disaster recovery practices and procedures.

Business Transfers.  In the event that all or a portion of Abila is bought or sold (whether by merger, stock transfer, sale of all or substantially all assets, or similar transaction), Business Information will likely be included among the transferred business assets, but such information remains subject to this Privacy Policy or a Privacy Policy substantially similar to this Privacy Policy.

How Abila Protects Your Privacy Internally

Abila wants your Business Information to remain as secure as reasonably possible.  We combine industry-standard technical safeguards with a code of conduct for those employees that are permitted to access our customers’ Business Information.  When you purchase a product or service online, Abila uses SSL encryption to encrypt your credit card information before it is sent to us in order to ensure the integrity and privacy of the credit card information that you provide to us via the Internet.

Many of our Web-based services are hosted on servers that are co-located at a third party facility with whom we have a contract providing for security measures.  For example, hosted Services Data is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.  Only authorized Abila employees, agents or independent contractors are permitted to access your Business Information, Product Data or Web Services Data.

Those employees that violate our Privacy Policy are subject to disciplinary action, up to and including termination.

Despite these security measures, Abila does not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties.

Your Privacy Choices

Occasionally, Abila may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates.  You may opt out of receiving these communications as indicated below. Additionally, we may still send you relationship or transactional messages in order to notify you of important product issues and updates, such as tax and other compliance-related matters, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, fax, e-mail or the Web and in response to any activity completed on any of this Web site, including but not limited to, registration, ordering, downloads and requests for information.

Abila E-Mail Promotions.  Each e-mail we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional e-mails. If you choose to opt-out of receiving promotional e-mail communications from any Abila business unit, we may still periodically communicate with you via mail and telephone.  Please allow up to 10 business days to be removed from our promotional e-mail list.

Third-Party E-Mail Promotions.  If you access and/or use any of our Partner’s services from a link on this Web site, a Abila /Partner co-branded site or by any other means, any information you reveal in connection with such service is submitted to our Partner and is not subject to this Privacy Policy.  You should consult the privacy policy of any Partner or third-party site with respect to its treatment of any information that you may reveal in connection with such service.

Correcting or Updating Your Business Information and Contacting Abila

You can always update the Business Information that you have provided to us and/or change your preferences with respect to marketing contacts from Abila by contacting us.  Please note that it may take up to 4 weeks to be removed from our mail lists and 10 days to be removed from e-mail and phone lists.

Linked Web Sites

The Web site may contain links to third-party Web sites and resources (collectively, “Linked Site“). These Linked Sites are provided solely as a convenience to you and not as an endorsement by Abila of the content on such Linked Site.  Abila makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, service or application found at any Linked Site.  Abila is not responsible for the availability of the Linked Site or the content or activities of such sites.  If you decide to access any Linked Site, you do so at your own risk.

Your use of any Linked Site is subject to the policies, terms of use and privacy policies of such Linked Site, if any.

Consent to Transfer

Users located outside the United States who submit Business Information to Abila via this Web site should be aware that the information they submit will be transferred to our servers located in the United States.  Your submission of Business Information to us constitutes your consent to this transfer.  Although
Abila will collect and use your Business Information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users’ home jurisdictions.

Changes to this Privacy Policy

Abila may change this Privacy Policy at any time by posting the then current policy to this Web site. Your use of this Web site constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.

Contacting Us:  Questions regarding this Privacy Policy or the information practices of this Web site should be directed to