Abila Names Bethany Little Vice President of Client Services
Little brings nearly 20 years of experience leading customer success and service programs, with a strong history of success in software-as-a service (SaaS) and nonprofit technology
January 7, 2016 – AUSTIN, Texas – Abila, the leading provider of software and services to associations, nonprofits, and government entities, today named Bethany Little as Vice President of Client Services. Little brings nearly 20 years of experience leading customer success and service programs, with a strong history of success in software-as-a service (SaaS) and nonprofit technology.
Little will lead consulting, professional, and implementation services across Abila’s portfolio of software solutions, creating processes and offerings that enable association and nonprofit professionals who are adopting Abila solutions to effectively support their donors, members, constituents, and ultimately, their missions.
“Bethany is a valuable addition to our executive team with her extensive experience working directly with customers to ensure they’re successful at every step of their journey,” said Krista Endsley, chief executive officer for Abila. “The success of our nearly 8,000 customers is our number one priority. With Bethany in this leadership role, we’re confident our customers and broad array of partners will feel at ease knowing we’re offering the implementation and services support needed to take full advantage of our platform and surrounding ecosystem.”
Prior to joining Abila, Little was Vice President of Customer Success at a mobile, cloud-based technology company, HotSchedules. Before HotSchedules, Little served in various leadership roles in the nonprofit software industry at Blackbaud and Convio, where she was Vice President of Enterprise Client Services, leading customer implementations, account management, and added-value service programs. Little’s domain experience includes nonprofit, association, and cause marketing consulting, specifically in the areas of multi-channel CRM strategy, donor and member retention, and digital programs.
“I’m excited to join a company dedicated to serving mission-driven organizations,” said Little. “My ultimate goal is to enable our customers to be successful through an industry-leading set of expert services that support their implementations and mission lifecycles. I look forward to building world-class services and training teams, adding exciting new service offerings, and supporting our growing ecosystem of partners.”
Abila is the leading provider of software and services to nonprofits, associations, and governmental entities that help them improve decision making, execute with greater precision, increase engagement, and generate more revenue. With Abila solutions, association and nonprofit professionals can use data and personal insight to make better financial and strategic decisions, enhance member and donor engagement and value, operate more efficiently and effectively, and increase revenue to better activate their mission. Abila combines decades of industry insight with technology know-how to serve nearly 8,000 customers across North America. For more information, please visit www.abila.com.