Q: How does netFORUM work?
A: You and your staff can simply connect to netFORUM via the Internet. In the same way you would log on to your favorite website, you can connect to netFORUM and easily access detailed information about your members, prospects, vendors and partners and manage all of your daily business activities. If you have a Web browser and an Internet connection, you’re ready to start using netFORUM.
Q: How will my organization benefit from netFORUM?
A: With netFORUM, all of your organization’s information is kept in one comprehensive, centralized database – eliminating the headaches and costs of trying to use and synchronize multiple databases. Any changes made to a member record are automatically reflected throughout the system in real-time, so no double entry is necessary and your data is always up-to-date. And by allowing members to update their profiles, register for events, renew memberships and buy products online, netFORUM gives your members the online experience they expect while saving your staff time. The result? Less time spent managing information and processes, and more time spent serving your customers.
Q: What is association management software?
A: Association management software or AMS, is designed for the day-to-day management of your organization’s member and prospect data. It houses your customer database and streamlines operations for everything from tracking customer information and launching e-Marketing campaigns to setting up e-Commerce and executing events.
As demands increase and expectations grow, a robust, innovative AMS solution is critical to keeping your organization current and competitive. Let Abila show you how our netFORUM AMS will take care of your business processes, so you can focus on serving your members.
Q: What platforms do I need in order to run netFORUM?
A: Your access to netFORUM requires a PC running Internet Explorer 10, service pack 1 or greater on Microsoft Windows 7, and high speed internet connection. PCs must meet the minimum requirements to run netFORUM.
Q: What does netFORUM do?
A: netFORUM’s technology integrates your membership data and business processes, so you can engage your members, increase non-dues revenue, make smarter business decisions and get more done with less.
Offering a complete, integrated suite of modules for everything from e-Marketing to e-Commerce, netFORUM helps you plan, coordinate and manage your most complex events; segment data to target communications for specific audiences; track member activity in committees; create dynamic Web experiences for your customer community; transform data into a form that is meaningful for your board of directors and other decision makers; and deliver greater value to your bottom line.
Q: Which netFORUM edition is appropriate for my organization?
A: We offer two industry-innovating association management software solutions, perfectly scaled for organizations of every size and discipline. Whether you serve 300 or 300,000 members, there’s a netFORUM solution to meet your needs and budget:
For a unique balance of power and simplicity, netFORUM Pro provides your organization – regardless of size and budget – with a complete set of modules, advanced querying and the ability to personalize the solution with our XML integration tools and plug-ins.
Designed for the largest and most complex organizations, netFORUM Enterprise includes more than 30 modules for complete association management. Plus, with the netFORUM Toolkit, you can custom tailor the solution all while remaining on the upgrade path.
Each netFORUM edition is designed to help you engage your members, increase non-dues revenue, make smarter business decisions and get more done with less. No matter which edition you choose, we’ll take care of the technology so you can focus on serving your customers.
Q: Can I schedule individual training for my organization?
A: Yes. The netFORUM training team will work with you to understand and outline your organization’s requirements, and then deliver training tailored to your goals and processes. Abila’s classes are delivered over the Web or onsite in a classroom setting.
Q: Can I access netFORUM from anywhere?
A: Absolutely. netFORUM is delivered via the Internet through nothing more than a Web browser, giving your staff easy access to your most important resources from wherever they may be – in the office, onsite at a conference or working from home. Your staff and members have 100% of the functionality of netFORUM available at anytime, from anywhere.
Q: I am a member of the executive team. How can I benefit from using netFORUM?
A: netFORUM minimizes the risk involved in implementing a membership management solution by eliminating the need for upfront capital investment, and it provides a predictable monthly expenditure to simplify future budget planning.
netFORUM balances robust functionality with ease of use to enhance overall staff efficiency and effectiveness. The software integrates your back-end database with your customer-facing website, enabling customers to join or renew, update their profile information, register for events and buy products online – saving your staff time and freeing them up to focus on member-serving activities.
Our executive dashboards also offer instant snapshots of key performance indicators, such as member counts, revenue forecasts, accounts receivable and event registration- giving you the data you need to answer fundamental questions and capitalize on new opportunities for your association. Let Abila show you how our netFORUM AMS will help you use actionable data to make smart business decisions.
Q: How do I get information out of netFORUM?
A: netFORUM provides a standard set of 250 queries and pre-configured reports to give your staff the information it needs, quickly and accurately. netFORUM Pro also provides advanced querying abilities, with a custom query writer enabling your association to modify or create queries to get the actionable data you need to make smart business decisions.
Q: Does netFORUM include Executive Dashboards?
A: Yes. netFORUM’s Executive Dashboards offer instant snapshots of your association’s key performance indicators, such as member counts, revenue forecasts, accounts receivable and event registration – giving your executive team the actionable data it needs to answer fundamental questions and make smart business decisions.
Q: Does netFORUM handle secure credit card transactions
A: Yes. Abila works with Payflow Pro, Website Payments Pro, Authorize.net, Realtor e-commerce and Moneris, which allow netFORUM customers to accept and process all major credit cards through a secured connection. Clients are responsible for establishing and maintaining a merchant account with an authorized payment processor. In addition, Abila provides the SSL certificate to enable your organization to securely transact business over the Web.
Q: Is my data completely secure?
A: Abila delivers a reliable, security-rich and high-performance hosting environment for all netFORUM customers. Strict physical security combined with leading security technologies ensure that your data is safe and always available in the Abila Super Network (ASN). In the highly unlikely event of the primary network’s failure, not only does our state-of-the-art, SAS-70 data center hold a secondary network with exact copies of all data and systems, but a third, geographically-separate data facility provides yet another layer of backup. You can rest easy knowing that even if the unforeseen occurs, your information will be safe and your rebound swift.
Q: Will Abila access or use my data?
A: No. Abila follows strict guidelines and practices to protect your private information. Your data belongs to your organization. Abila does not sell, rent or share your information with third parties for their promotional use.
Q: What involvement is required from my company's IT department?
A: None. netFORUM applications are accessed through the Internet via a Web browser and require no modifications or upgrades to your existing environment. There is no hardware, software or network equipment to purchase or install – freeing up your IT staff to focus on more pressing needs.
Q: What kind of support does Abila offer netFORUM customers?
A: In addition to online training and webinars, Abila’s talented team of Client Services representatives are available to respond to your most common needs and resolve your most complex issues. netFORUM Pro customers can submit online support tickets (our preferred method of communication) 24 hours a day, 7 days a week. Customer Support is also available by phone 8:00 a.m. – 6:30 p.m. (EST) Monday through Friday.
Q: Does netFORUM receive regular upgrades?
A: Yes. Abila regularly incorporates your new feature requests to provide at least three product upgrades each year – at no cost to you. We schedule our maintenance windows at night to conduct system enhancements, and we announce all enhancements and maintenance updates to the user community beforehand – so there’s no disruption to your business.
Q: Can I configure netFORUM?
A: Yes. Abila’s netFORUM products are inherently flexible and configurable, enabling you to tailor your existing system with definable fields, built-in tools, or custom reports and queries. Pro also integrates with third parties for best-of-breed applications all without leaving the upgrade path. Customization, however, is only available for netFORUM Enterprise.
Q: What features do I get with netFORUM Pro?
A: netFORUM Pro is a complete association management solution; each license includes everything your organization needs to use the system. Licenses are priced based on a monthly per user fee and include the software license, access to the system, application hosting, support and webinar-based training. netFORUM Pro features include CRM (customer relationship management – including dues and membership), Committees, Events, e-Commerce, e-Marketing, Accounting, Reports, Website Management and Social Networking.
Q: Is there training available if I need it?
A: Abila provides unlimited, free Web-based training to all netFORUM Pro customers. Customers are encouraged to access our 24/7 virtual library of recorded webinars and self-help tools as a refresher or to quickly and easily train new employees. Plus, customized onsite or online training with our staff is available for half-day sessions at an extra cost.
Q: How do I get started with netFORUM Pro?
A: Within 24 hours of signing a contract, we’ll send you user logins and a “Getting Started Checklist,” designed to help us understand your association’s business rules. Then we’ll connect you with a dedicated data specialist to guide you through the data import process, as well as an account manager to partner with you throughout implementation. As always, you’ll have access to a constant stream of both live and archived webinars, online help, and Customer Support to ensure your success.
Q: Can I add configurable fields in netFORUM Pro?
A: Yes. With 90 configurable demographic fields for both individual and organization records, as well as 90 fields for each of your association’s events, netFORUM enables you to capture and track critical information to drive your business.
Q: How do I get upgrades to netFORUM Pro?
A: All hardware and operating system upgrades, as well as application upgrades, are included in each netFORUM license at no additional cost. There’s no need to download any new software or make system changes to take advantage of netFORUM upgrades.
Q: I am an events manager. How can I benefit from using netFORUM Pro?
A: netFORUM Pro provides complete event management and registration functionality to simplify the planning, coordination and management of meetings and events of any type or size – from the smallest committee meeting to an annual conference with sessions.
netFORUM Pro takes care of all event-related tasks, from establishing multiple pricing structures based on membership type and registration date to registering attendees and processing payments online in real-time. The software also provides location management and speaker management tools, enabling speakers to update their bios and topics online.
90 custom demographic fields for each event allow you to capture and track critical information about registrants (meal preferences, hotel accommodations, etc.), while the “My Events” online profile allows registrants to print receipts and view agendas for each event they’ve registered for. And with functionality to copy the details of past events, netFORUM Pro simplifies set-up for similar events in the future.
Q: What types of organizations use netFORUM?
A: netFORUM is used by member-based organizations of all kinds: professional societies, medical and engineering societies, trade and fraternal organizations, academic and educational associations, labor unions, chambers of commerce, special interest groups, REALTOR® associations, sporting organizations and for-profit member-based companies. The netFORUM product suite’s comprehensive functionality, combined with its industry-leading flexibility, makes it an ideal fit for any member-based organization – regardless of size or budget.
Q: How do I import my existing data into netFORUM Pro?
A: We’ll connect you with a dedicated data specialist and provide an Import Wizard to move your data from any program that can save data in a CSV file (comma separated value), such as Microsoft Excel™ or Microsoft Access™. The Import Wizard provides a step-by-step checklist to ensure that your data conversion is a success, and your data specialist will be there to guide you through the process.
Q: How quickly can my organization be up and running with netFORUM Pro?
A: Abila’s implementation philosophy is all about the partnership between our Professional Services staff and yours. With each partner committed to championing your project’s success, we strive to have you up and running within 45 days.
Within 24 hours of signing a contract, we’ll send you user logins and a “Getting Started Checklist,” designed to help us understand your association’s business rules. Then we’ll connect you with a dedicated data specialist to guide you through the data import process, as well as an Account manager to partner with you throughout implementation.
As always, you’ll have unlimited access to a constant stream of both live and archived webinars, online help, and Customer Support to ensure your success.
Q: Is training required to use netFORUM Pro?
A: While netFORUM Pro is intuitive and easy to use, our experience tells us that our most successful customers take advantage of all of the free training resources provided with the netFORUM license, including online help and recorded and live webinars. Customized on-site or online training with our staff is also available for Â½ day sessions at an extra cost.
Q: I am a membership manager. How can I benefit from using netFORUM Pro?
A: By tracking demographics and aggregating data for a complete view of the members and prospects in your database, netFORUM helps you to better know and serve your customers. With their backgrounds, interests, history and more collected in the database, you can slice your data to begin creating events and targeting messages directly to individual groups.
And because your back-end database integrates with your customer-facing website, customers can join or renew, update their profile information, register for events and buy products all online – saving hours of time previously spent manually entering and processing customer information. netFORUM Pro’s CRM (customer relationship management) feature also carries out traditional membership database functionality such as dues billing and renewals, e-Commerce order processing and fulfillment and event registration with ease.
Q: How do I purchase netFORUM Pro?
A: Simply contact Abila’s Sales team to explore netFORUM and work toward developing a tailored proposal that meets your unique needs. For more information, please call 1-800-647-3863.
Q: Does netFORUM Pro have a development toolkit?
A: netFORUM Pro does not have a development toolkit, but it does allow multiple configuration options designed to allow organizations personalization to meet organizational and business needs. With 90 custom demographic fields for both individual and organization records, as well as 90 fields for each of your association’s events, merchandise, and other areas, your association can capture and report on data unique to your membership and business. If your organization needs a more powerful toolkit to extensively tailor the system, netFORUM Enterprise is the best option for you.
Q: Can I use netFORUM Pro to manage my corporate website?
A: The website wizard of netFORUM Pro allows organizations to create powerful websites with e-Commerce and member self-service functionality. netFORUM uses WYSIWYG (what you see is what you get) website editors, which build the HTML code for site content automatically – no advanced technical experience necessary. Using standard tools found in Microsoft Word, your staff can easily design a website and continually add content.